Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Connect The World Tourism LLC ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.connecttheworld.ae or engage with our travel services.
We are registered in the United Arab Emirates and operate in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). By using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.
We review this Privacy Policy periodically and may update it to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "last updated" date.
We collect personal information you voluntarily provide to us when you submit an enquiry, make a booking, register for our newsletter, or contact us. This includes your full name, email address, phone number, nationality, passport details (for visa and booking purposes), travel preferences, and payment information.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and general geographic location. This data is collected through cookies and similar tracking technologies to improve website performance and user experience.
In some cases, we may receive information about you from third parties such as partner airlines, hotels, and payment processors. We only use this information as necessary to process your bookings and provide our services.
We use the personal information we collect to process and manage your travel bookings, provide visa assistance services, send booking confirmations and travel documents, communicate with you about your enquiries and reservations, and process payments securely.
With your consent, we may also use your information to send you our travel newsletter, promotional offers, and destination guides. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We use technical information to analyse website performance, improve our online services, detect and prevent fraud, and ensure the security of our systems.
We share your personal information with third parties only to the extent necessary to provide our travel services. This includes airlines, hotels, tour operators, and transport providers who are directly involved in fulfilling your booking. These partners are contractually required to protect your information and may only use it for the purposes we specify.
We may also share information with payment processors, identity verification services, and technology providers who assist in running our business operations. We do not sell, rent, or trade your personal information to any third parties for their own marketing purposes.
In certain circumstances, we may be required to disclose your information to comply with applicable laws, regulations, or legal processes, or to protect the rights, property, or safety of Connect The World, our clients, or others.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption, and all payment transactions are processed through PCI-DSS compliant systems.
We restrict access to personal information to employees and contractors who need it to perform their job functions. All staff members handling personal data receive regular training on data protection practices.
While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and you use our services at your own risk.
Our website uses cookies β small text files stored on your device β to enhance your browsing experience, remember your preferences, and analyse site traffic. We use essential cookies (required for the site to function), analytical cookies (to understand how visitors use our site), and functional cookies (to remember your settings and preferences).
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
Under applicable data protection laws, you have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), object to processing of your data for marketing purposes, and request a copy of your data in a portable format.
To exercise any of these rights, please contact us at privacy@connecttheworld.ae or write to us at our Dubai Marina office. We will respond to all verified requests within 30 days. We may need to verify your identity before processing certain requests.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a new "last updated" date. For significant changes, we may notify you by email or through a notice on our website.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@connecttheworld.ae or call us on +971 4 321 9876.
You may also write to us at: Connect The World Tourism LLC, Office 412, Al Habtoor Business Tower, Dubai Marina, Dubai, UAE.